Shipping Policy

At Don’t Panic Shoes, we strive to deliver your order quickly, securely, and efficiently.
Please review the following shipping guidelines carefully:

Standard Shipping:

✅ Free Shipping:

• We offer free standard shipping on all U.S. orders.

📦 Delivery Timeline:

• Standard shipping typically takes between 2–10 business days after processing.

• In most cases, delivery occurs well before 10 business days.
  (Spring Footwear orders may require additional processing time — details below.)

Priority and Express Shipping:

🚀 Need it faster?
If you require expedited shipping or guaranteed delivery by a specific date:

• Please select Priority or Priority Express shipping at checkout.

If you have an urgent timeline or special request, email us at support@dontpanicshoes.com — we’ll do our best to accommodate you.

International Shipping:

🌎 Outside the U.S.:

• Free or standard shipping offers do not apply to international orders.

• We offer multiple shipping options for international customers.

• If you don't see a shipping option that works for you, or if you have any questions about international delivery, email support@dontpanicshoes.com for assistance.

Processing Times:

📦 Processing Time Before Shipment:

• Please allow 1–3 business days for order processing before your item ships.

• A shipping confirmation email with your tracking number will be sent once your order is dispatched.

📦 Spring Footwear Orders:

• Processing for Spring Footwear orders may take 5–10 business days before shipping.

• If it has been longer than 10 business days without receiving a tracking number or update, please email us to check the status.

Returns & Exchanges Policy

At Don’t Panic Shoes, your satisfaction is important to us.
We maintain a clear and customer-friendly returns and exchanges policy to ensure a smooth experience.

Eligibility:

✅ Return/Exchange Window:

• Items priced $100 and up are eligible for return or exchange within 7 days of delivery.

❌ Final Sale Items:

• All items priced under $100 are FINAL SALE — no returns, refunds, or exchanges permitted unless the item is damaged or defective upon arrival.

Return and Exchange Conditions:

• Items must be unused, unworn, and in their original condition.

• All original packaging and accessories must be included (boxes, bags, tags, stickers, inserts, etc.).

• Items not returned in their original condition will not be accepted.

How to Initiate a Return or Exchange:

📧 Contact Us:

• Email support@dontpanicshoes.com with your full name, order number, and return/exchange request.

🔁 Exchanges:

• We will provide a prepaid return label for eligible exchanges.

• Exchanges are 100% free — no restocking fees apply.

💸 Refunds:

• If requesting a refund (eligible items only), a 30% restocking fee will be deducted from the refund total.

• This fee covers the costs associated with return processing, inspection, and restocking.

Refund Processing Timeline:

• Refunds (minus any applicable restocking fees) are typically issued within 3–5 business days after we receive and inspect your return.

• Refunds are made to your original payment method.

• You will receive a confirmation email once your refund has been processed.

Late or Missing Refunds:

If you have not received your refund after 5 business days:

1. Check your bank account again.

2. Contact your credit card company — it may take additional time for refunds to post.

3. Contact your bank — processing times vary by institution.

If you have completed all steps and still have not received your refund, email us at support@dontpanicshoes.com or text us at (929) 244-3681 for further assistance.

Damaged or Defective Items:

🚨 If you receive a damaged or defective item:

• Contact us within 7 days of delivery at support@dontpanicshoes.com.

• Include your order number and photos of the issue.

• We will arrange a prepaid return label and send a replacement at no cost to you.