Customer Service

📦 Customer Support, Shipping, Payment, Returns & Exchanges – Don’t Panic Shoes

📧 Need Help?

Our support team is here to assist you with anything you need.

How to Reach Us:

For fastest service, please include:

  • Your full name

  • Your order number

  • A clear description of your inquiry or issue

⏱️ We respond to most inquiries within 24 hours (Mon–Fri). Messages sent on weekends or holidays may take slightly longer.

🚚 Shipping Times & Costs

At Don’t Panic Shoes, we ensure fast and reliable delivery.

  • Free Standard Shipping (U.S.): 2–10 business days

  • Priority Shipping: 3–5 business days (paid upgrade at checkout)

  • Express Shipping: 1–2 business days (paid upgrade at checkout)

Important Notes:

  • Orders require 1–3 business days of processing before shipment.

  • Delivery timelines may vary during peak periods (holidays, major sales).

  • We ship throughout the United States and offer international shipping (international orders are not eligible for free shipping; duties/taxes apply).

👉 For full details, see our Shipping & Returns Policy.

💳 Payment Methods

We offer a variety of secure payment options for a smooth checkout:

Accepted Payment Methods:

  • Visa, Mastercard, Discover, American Express, JCB, Visa Electron

  • PayPal, Apple Pay, Google Pay, Venmo, Cash App Pay (where available)

  • Shop Pay Installments (Buy Now, Pay Later)

Fast Checkout:
Our secure checkout system allows you to safely save payment details for future purchases.

Payment Notes:

  • Credit/debit cards are charged at shipment.

  • PayPal orders are charged immediately upon confirmation.

  • All transactions are processed in U.S. Dollars (USD).

🔄 Exchanges, Returns & Refunds

We want you to love your purchase. If you’re not fully satisfied, eligible items can be returned or exchanged under the conditions below:

📦 Eligibility

  • Returns/exchanges accepted within 30 days of delivery.

  • Items must be unworn, unused, and in original condition, including all packaging, tags, and accessories.

  • Items not returned in original condition will not be accepted.

🔁 Exchanges

  • Exchanges are free if initiated within 30 days of delivery (U.S. customers).

  • To request, email support@dontpanicshoes.com or text (929) 244-3681 with your name, order number, and request.

  • Exchanges are processed within 5–7 business days of us receiving your item.

💰 Refunds

  • Refunds are returned to your original payment method.

  • A 30% restocking fee applies to all returns.

  • Shipping charges (if any) are non-refundable.

  • Refunds are processed within 3–5 business days after we receive and inspect your return.

📋 How to Start a Return or Exchange

  1. Contact us by email or text with your full name, order number, and request.

  2. Our support team will provide instructions and return details.

  3. Once your item is received, your return or exchange will be processed promptly.

👉 For full policy details, please visit our Shipping & Returns Policy.