Experience Complete Satisfaction with us at Don’t Panic Shoes
At Don’t Panic Shoes, your happiness is our top priority! If you’re not absolutely thrilled with your purchase, we’re here to make things right. Whether you need a different size or simply changed your mind, you can return or exchange any unworn and unused items, as long as they are in the exact same condition as you originally received them within 30 days of purchase.
Initiating a Return or Exchange:
- Email: Send us an email at support@dontpanicshoes.com, specifying whether you'd like a refund, a different size, or an exchange for an item of equal value.
Conditions for Returns and Exchanges:
- To qualify for a return or exchange, items must be unused and in the exact original packaging. Please ensure all original tags, stickers, special bags, or any other items included with your purchase are returned.
Processing Returns and Exchanges:
- Upon receiving and inspecting your returned item, we’ll notify you via email. If approved, we’ll process your refund within 3-5 business days and credit your original method of payment.
Thank you for shopping with Don’t Panic Shoes—where style meets satisfaction, guaranteed!
*Please note that a 30% restocking fee will be applied to all items returned for a refund, which will be deducted from your total refund amount. This fee helps cover the costs associated with processing returns. However, items returned for an exchange will not incur this fee. We appreciate your understanding.*
Late or missing refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. Often times it can take around 3-5 business days to receive your refund depending on the form of payment that you made.
- If you’ve done all of this and you still have not received your refund yet, please email us at support@dontpanicshoes.com or send us a text at (929) 244 3681