🛍️ FREQUENTLY ASKED QUESTIONS
Do You Offer Free Shipping?
✅ Yes! We offer free standard shipping on all U.S. orders — no minimums, no catches.
How Long Will It Take to Receive My Order?
Standard Shipping: 2–10 business days (U.S.)
Spring Footwear Orders: May take slightly longer due to high demand
Need it faster? Choose Priority or Express Shipping at checkout for speed.
How Long Does Processing Take?
Please allow 1–3 business days for order processing before shipment.
Once shipped, a tracking number will be sent to your email.
How Can I Track My Order?
As soon as your order ships, you’ll receive a confirmation email with tracking info.
❗ If you haven’t received tracking within 10 business days, email: support@dontpanicshoes.com
Do You Ship Internationally?
🌍 Yes — we offer international shipping options.
📌 Free shipping only applies to U.S. orders.
Questions? Contact us at support@dontpanicshoes.com
Are Your Products Authentic?
✅ 100% guaranteed. Every item we sell is authentic, verified, and sourced from trusted manufacturers.
Where Do You Source Your Merchandise?
Our team sources directly from factories, brands, and certified distributors to bring you exclusive, high-quality footwear.
What Payment Methods Do You Accept?
We accept:
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Visa, MasterCard, AmEx, Discover
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PayPal, Venmo, Apple Pay, Google Pay, CashApp
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Shop Pay Installments, Afterpay, Affirm
❌ We do not accept checks, money orders, or wire transfers.
What Is Your Return & Exchange Policy?
✅ Eligible Items:
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Items $100 and up are eligible for exchange or store credit within 7 days of delivery.
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Must be unworn, unused, and in original packaging.
🚫 Final Sale Items:
All items under $100 are FINAL SALE — no returns, no exchanges, no exceptions.
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All made-to-order items are also final sale only.
Are There Any Fees for Returns?
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Exchanges: FREE (as long as items are unworn and returned in original condition)
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Refunds (if approved): Subject to a 30% restocking fee
How Do I Exchange an Item?
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Visit your order confirmation email or account page to begin the process
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Or email support@dontpanicshoes.com with your order number
Once received, exchanges are processed within 5–7 business days
How Long Do Returns Take to Process?
Returns are processed within 5–7 business days of us receiving the item.
If it’s been longer, contact support@dontpanicshoes.com
What If I Receive a Damaged or Defective Item?
We’ve got you.
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Contact support@dontpanicshoes.com within 7 days of delivery
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We’ll send a free replacement or exchange right away
Can I Cancel or Change My Order?
You have 24 hours from the time of purchase to request a change or cancellation.
After 24 hours, your order enters fulfillment and can’t be modified.
Email: support@dontpanicshoes.com with your order number.
What If I’m Unsure About My Size?
Most styles run true to size, unless otherwise noted on the product page.
Need help? Check our [Size Chart] or email support@dontpanicshoes.com
Will I Be Reminded About Final Sale at Checkout?
Yes — before completing your order, you’ll be asked to confirm you understand that items under $100 are final sale.
Why Are Items Under $100 Final Sale?
To maintain fast-moving inventory and low prices, all products under $100 are classified as final sale. This helps keep operations efficient and deals unbeatable.
📦 ADDITIONAL POLICIES
Are All Items Seen Online Available In Store?
Most items listed on our website are available primarily for online delivery only.
📍 However, if you’d like to have your order delivered to a store or pickup point, just email us after checkout.
Final Sale — Made-to-Order Items
All made-to-order items are strictly FINAL SALE ONLY.
They are not eligible for return, exchange, or store credit under any circumstance.
Please review your order carefully before purchasing.
Need Help?
📧 We’re here 24/7 — email: support@dontpanicshoes.com
Typical response time: 12–24 hours
