FAQs

Is this item authentic?

Absolutely. Every product we sell is 100% authentic and guaranteed.

We source directly from brands, factories, and certified distributors β€” ensuring every pair meets our strict quality and authenticity standards.

Your purchase is fully covered by our Authenticity Guarantee.

How do I know my size?

Check our size guide or contact us for personalized fitting advice.

Our support team is happy to help you find your perfect size and fit β€” whether for comfort, dress, or everyday wear.

What if the shoes don't fit?

No worries! You can return or exchange within 30 days as long as items are unworn, in original condition, and in their original box and packaging.

We make returns easy β€” and cover return processing for all U.S. orders.

How should I care for my shoes?

Each pair includes care instructions.

For best results, store your shoes in a cool, dry place and avoid prolonged moisture exposure.

Need help restoring or maintaining a pair? Contact our team β€” we’re happy to help extend your shoes’ life and keep them looking new.

Are these shoes good for all-day wear?

Absolutely. Every style we carry is hand-selected for comfort, support, and durability β€” ideal for all-day wear, work, events, and daily use.

Most customers find our footwear comfortable right out of the box.

What is your return policy?

Returns: Accepted within 30 days of purchase. A 30% restocking fee applies to returns, excluding final sale items. Return labels provided for U.S. customers.

Exchanges: Always free within 30 days (no restocking fee).

Condition: Items must be unworn, unused, and in original packaging.

International customers cover their own return shipping.

What if I receive a damaged item?

Contact support@dontpanicshoes.com within 7 days of delivery and we’ll ship a free replacement or exchange immediately.

Our team resolves all damage claims fast β€” no hassle, no delays.

Can I change my order after placing it?

You have 24 hours to request changes or cancellations.

After that, your order enters processing and can no longer be altered.

Please email support@dontpanicshoes.com with your full name and order number for quick assistance.

How long does processing take?

Please allow 1–3 business days for processing before shipment.

You’ll receive an email with tracking details as soon as your order ships.

What Our Customers Say

Real reviews from real people who found their perfect fit.

Based on 215 reviews
90%
(193)
9%
(20)
0%
(1)
0%
(0)
1%
(2)
The real deal.

I was wearing knockoffs but now I’m good to go. My outfits look great with my favorite shoes.

Great Shoes, Terrible Customer Service

Three weeks ago I purchased two pair of shoes online. One pair arrived but the other didn't. I had trouble finding out what had happened. Ten days ago they still hadn't been dispatched to me, so I purchased the same shoes from Kohl's which came right away. I was in email contact with this company and asked for a refund since they still had not sent them. I haven't heard back nor have I been refunded. They have a great selection but dealing with them is very difficult.

Spring Step shoes

Love the shoes ! Travel time was quite long, though ! 😬

Did not receive Shoes

Company was non-responsive to my emails.

Customer Service and Quality Of Shoes

I was really Happy with Customer Service especially Dave.He answered all my questions and concerns ,even told me when I should expect my shoes.I will defiantly continue to order shoes from Don’t Panic.

British Walkers Power Plus Slip On Men's Leather and Suede Crepe Sole Slip On Shoes

Very Cute and Comfortable

I love these shoes! They just run very small. Be advised to order two sizes above your usual size.

GREAT ON MANY LEVELS!!!

THE QUALITY IS AMAZING! THE SHIPPING WAS EXPEDITIOUS!! THE PRICE IS INCREDIBLE!!!

I been buying shoes for a couple of years now from this company im very pleased at the service very helpful I think you should Definitely make a purchase here Great place to purchase very nice and iconic shoes

British Walkers Playboy Original Low Top Men's Black Suede Crepe Sole Oxfords

British Walkers Playboy Classic Men's Black Leather Low Cut Oxfords

Spring Step Shoes L'Artiste Malagie Croco Women's Unique Hand Painted Leather Boots

Clarks Originals Hodson Mid Men’s Brown Leather 26167770

J
Ursus SLTG2 - Black
James McCarty
Great service.

Quick and Convenient

Bunion joy!

I bought my new red shoes because I loved my yellow ones SO much! You see I have bunions - too many years of stilettos maybe? Anyway these little shoes just mold to my feet like a slipper and look fabulous too!

Loved the shoes

She loved the shoes I bought for her as a gift. Thank you Don't Panic Shoes

British Walkers Nottingham Men's Black and Brown Leather Casual Slip On Shoes

Johnny Famous Bally Style Soho Men’s High Tops – Gray Leather – Vintage 80s Vibe

Great shoes

We need a better way to know what are really available. Other than that everything was in order