Vegan Sneakers BYMANYC ® New York Madison Luxe Drop

Q: Is this item authentic?

Absolutely. Every product we sell is 100% authentic and guaranteed. We source directly from brands, factories, and certified distributors — ensuring every pair meets our strict quality and authenticity standards. Your purchase is fully covered by our Authenticity Guarantee.

Q: What if the shoes don't fit?

No worries! You can return or exchange within 30 days as long as items are unworn, in original condition, and in their original box and packaging. We make returns easy — and cover return processing for all U.S. orders.

Q: Are these shoes good for all-day wear?

Absolutely. Every style we carry is hand-selected for comfort, support, and durability — ideal for all-day wear, work, events, and daily use. Most customers find our footwear comfortable right out of the box.

Q: What is your return policy?

Returns : Accepted within 30 days of purchase. A 30% restocking fee applies to returns, excluding final sale items. Return labels provided for U.S. customers. Exchanges : Always free within 30 days (no restocking fee). Condition : Items must be unworn, unused, and in original packaging. International customers cover their own return shipping.

Q: What if I receive a damaged item?

Contact support@dontpanicshoes.com within 7 days of delivery and we’ll ship a free replacement or exchange immediately. Our team resolves all damage claims fast — no hassle, no delays.

Q: Can I change my order after placing it?

You have 24 hours to request changes or cancellations. After that, your order enters processing and can no longer be altered. Please email support@dontpanicshoes.com with your full name and order number for quick assistance.

Q: How long does processing take?

Please allow 1–3 business days for processing before shipment. You’ll receive an email with tracking details as soon as your order ships.

FAQs

Is this item authentic?

Absolutely. Every product we sell is 100% authentic and guaranteed.

We source directly from brands, factories, and certified distributors — ensuring every pair meets our strict quality and authenticity standards.

Your purchase is fully covered by our Authenticity Guarantee.

How do I know my size?

Check our size guide or contact us for personalized fitting advice.

Our support team is happy to help you find your perfect size and fit — whether for comfort, dress, or everyday wear.

What if the shoes don't fit?

No worries! You can return or exchange within 30 days as long as items are unworn, in original condition, and in their original box and packaging.

We make returns easy — and cover return processing for all U.S. orders.

How should I care for my shoes?

Each pair includes care instructions.

For best results, store your shoes in a cool, dry place and avoid prolonged moisture exposure.

Need help restoring or maintaining a pair? Contact our team — we’re happy to help extend your shoes’ life and keep them looking new.

Are these shoes good for all-day wear?

Absolutely. Every style we carry is hand-selected for comfort, support, and durability — ideal for all-day wear, work, events, and daily use.

Most customers find our footwear comfortable right out of the box.

What is your return policy?

Returns: Accepted within 30 days of purchase. A 30% restocking fee applies to returns, excluding final sale items. Return labels provided for U.S. customers.

Exchanges: Always free within 30 days (no restocking fee).

Condition: Items must be unworn, unused, and in original packaging.

International customers cover their own return shipping.

What if I receive a damaged item?

Contact support@dontpanicshoes.com within 7 days of delivery and we’ll ship a free replacement or exchange immediately.

Our team resolves all damage claims fast — no hassle, no delays.

Can I change my order after placing it?

You have 24 hours to request changes or cancellations.

After that, your order enters processing and can no longer be altered.

Please email support@dontpanicshoes.com with your full name and order number for quick assistance.

How long does processing take?

Please allow 1–3 business days for processing before shipment.