Should you require information or help, please contact us by sending an email to support@dontpanicshoes.com or calling or texting us at (929) 244 3681.
We are available to answer the phone between the hours of 10am and 6pm on Monday-Friday, outside of those times or if you are unable to reach us please text us at the same number or email us with any questions or with a request for a call back.
SHIPPING TIMES AND COSTS
- Free Shipping within 1 to 7 business days
- Next-day and Express delivery options also available
- See our Shipping/Return Policy for details on shipping methods, costs and delivery times
PAYMENT METHODS
We accept the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
- Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
EXCHANGES, RETURNS AND REFUNDS
Items returned within 30 days of their original shipment date in the exact same condition as received will be eligible for a refund or store credit (minus our 30% restocking). Refunds will be charged back to the original form of payment used for purchase.