PRIVACY STATEMENT

Last Updated: April 28, 2025


SECTION 1 – WHAT INFORMATION DO WE COLLECT?

When you purchase something from Don’t Panic Shoes, we collect the personal information you provide, including:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number (optional)

  • Payment information

When you browse our store, we automatically receive information about your device, including:

  • Internet Protocol (IP) address

  • Browser type

  • Operating system

  • Pages visited and time spent on our site

This data helps us improve your shopping experience and protect against fraud.

If you subscribe to our mailing list, with your permission, we may send you emails about our store, new products, exclusive promotions, and other updates.


SECTION 2 – CONSENT

By providing us with personal information to complete a transaction, verify your payment method, place an order, arrange for a delivery or return, you consent to our collecting and using your information for that specific purpose.

If we request your personal information for a secondary purpose (e.g., marketing), we will either ask you directly for your consent or provide you with an opportunity to decline.

How to Withdraw Consent:
If you wish to withdraw your consent, please email us at support@dontpanicshoes.com.


SECTION 3 – DISCLOSURE

We may disclose your personal information if required by law, or if you violate our Terms of Service.


SECTION 4 – SHOPIFY (OUR HOST)

Don’t Panic Shoes is hosted on Shopify Inc., which provides our online e-commerce platform.

  • Your data is stored through Shopify’s secure servers, protected by firewalls.

  • Shopify follows PCI-DSS (Payment Card Industry Data Security Standard) requirements to securely process your payment data.

For more information, please review:


SECTION 5 – THIRD-PARTY SERVICES

Some third-party service providers (e.g., payment gateways, shipping providers) may collect and use your information as necessary to perform their services.

  • Each third-party provider operates under its own privacy policies.

  • We recommend you review their policies to understand how your personal information will be handled.

Important:
Some providers may be located in jurisdictions different from you or us. Your information may become subject to the laws of those jurisdictions.

External Links:
When you click links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites.


SECTION 6 – SECURITY

We implement a range of industry-standard security measures to protect your personal information.

  • All sensitive data (such as credit card information) is encrypted using SSL (Secure Socket Layer) technology and stored with AES-256 encryption.

  • We comply with PCI-DSS standards and additional generally accepted industry security practices.

While no method of transmission over the Internet is 100% secure, we follow all legal requirements and take every reasonable precaution to protect your data.


SECTION 7 – COOKIES

We use cookies to:

  • Maintain session information

  • Store cart contents

  • Track site usage for performance improvements

  • Customize your browsing experience

Examples of cookies we use:

Cookie Name Purpose Duration
_session_id Tracks session data, referrer, landing pages Session
_shopify_visit Internal analytics tracker 30 minutes from last visit
_shopify_uniq Counts visits by a single customer Expires at midnight (visitor’s time)
cart Stores cart contents 2 weeks
storefront_digest Authenticates password-protected shops Indefinite

You can choose to opt out of cookies via your browser settings.


SECTION 8 – YOUR RIGHTS (GDPR, CCPA)

Depending on your location (e.g., European Union, California), you may have the following rights:

  • The right to access personal data we hold about you

  • The right to request corrections to your data

  • The right to request deletion of your personal data

  • The right to opt-out of marketing communications

  • The right to object to data processing under certain circumstances

To exercise any of these rights, please contact us at support@dontpanicshoes.com.

We will respond to all requests within the timeframes required by applicable law.


SECTION 9 – AGE OF CONSENT

By using our site, you affirm that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this site.


SECTION 10 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time, so please review it frequently.

  • Changes and clarifications will take effect immediately upon posting to the website.

  • If we make material changes, we will notify you here so that you are aware of what information we collect, how we use it, and under what circumstances.

If Don’t Panic Shoes is acquired or merged with another company, your information may be transferred to the new owners to continue providing products and services to you.


QUESTIONS AND CONTACT INFORMATION

If you would like to:

  • Access, correct, amend, or delete any personal information we have about you

  • Register a complaint

  • Request more information

Please contact our Privacy Compliance Officer at:
📧 support@dontpanicshoes.com
📬 Or by mail:
Don’t Panic Shoes
164-09 Jamaica Ave
Queens, NY 11432
United States

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On All Orders from USA

30-Day Returns

Worry-free returns within 30 days for immediate exchange.

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Always ready to help 7 days a week

QUALITY GUARANTEED

If your purchase isn't perfect, return them back within 30 days of receipt.
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