Refund Policy

Experience Complete Satisfaction with Don’t Panic Shoes

At Don’t Panic Shoes, your satisfaction is our top priority.
We proudly stand behind every product we sell — but we also maintain clear policies to protect both our customers and our business.

Please review the following carefully:

Return and Exchange Eligibility:

✅ You may request a return or exchange within 7 days of delivery for items priced $100 or higher, provided the following conditions are met:

• Items must be unused, unworn, and in the exact original condition in which they were received.

• All original packaging must be included (boxes, special bags, tags, stickers, inserts, etc.).

❌ Items priced under $100 are FINAL SALE and not eligible for return, exchange, or refund under any circumstances unless damaged or defective upon arrival.

How to Initiate a Return or Exchange:

1. 📧 Email: Contact us at support@dontpanicshoes.com within 7 days of receiving your order.

2. 📝 Provide: Your full name, order number, and whether you would like:

   • An exchange (different size or style),

   • Store credit, or

   • A refund (if applicable under policy).

3. 📦 Ship Back: Use the provided prepaid label or return at your own cost if past the eligibility window.

Important Conditions:

• Final Sale:
  All items priced under $100 are strictly final sale. No returns, refunds, or exchanges permitted.

• 30% Restocking Fee:
  All approved refunds for eligible items will have a 30% restocking fee deducted from the refunded amount.
  (This covers handling, inspection, and administrative costs.)

• Exchange Exception:
  Exchanges for a different size or style of equal value do not incur a restocking fee.

• Non-Returnable Items:
  Items that show any signs of wear, use, or are missing original packaging/materials will not be accepted and will be returned to the sender at their expense.

• Order Cancellation Window:
  Orders may only be canceled or modified within 24 hours of placement. After this period, the order is considered final.

Refund Processing Timeline:

• Once we receive and inspect your returned item, you will receive a confirmation email.

• If your return is approved:

  • Refunds are processed within 3–5 business days to your original method of payment.

  • A 30% restocking fee (if applicable) will be automatically deducted.

• You will also receive a refund confirmation email once the refund has been issued.

Late or Missing Refunds:

If you have not yet received your refund after 5 business days:

1. 🏦 Check your bank account again.

2. 💳 Contact your credit card company. It may take additional time before your refund officially posts.

3. 🏦 Contact your bank. Processing times vary between institutions.

If you have completed all steps and still have not received your refund, please email us at support@dontpanicshoes.com or text us at (929) 244-3681 for assistance.

Exchanges:

• Website Exchange Portal:
  You may initiate an exchange directly through your account on our website using your order information.

• Email Assistance:
  Alternatively, email us at support@dontpanicshoes.com with your full name and order number and we will assist you personally.

All exchanges must meet the same eligibility conditions as returns: unworn, unused, and in original packaging.

Damaged or Defective Items:

If you received an item that is damaged or defective upon delivery:

• Email support@dontpanicshoes.com immediately (within 7 days of receipt).

• Include clear photos of the issue and your order number.

• We will provide you with a prepaid return label and send a replacement at no additional cost.