FAQ

Do you offer free shipping?

Yes! We offer free standard shipping on all orders within the US, with no minimum purchase required.

How long will it take to receive my order?

Standard shipping takes approximately 2-10 business days. Spring Footwear orders may take slightly longer. If you need your order by a specific date, please consider choosing priority or express shipping.

Do you ship internationally?

Yes, we offer several shipping options for international orders, but free shipping only applies within the United States. If you have questions about international shipping, please email us at support@dontpanicshoes.com.

How can I check the status of my order?

Once your order ships, you’ll receive a tracking number via email. If it has been more than 10 business days without an update, please contact us.

What is your return policy?

You can return items within 30 days for an exchange or refund. Items must be returned in their original condition and packaging. Please email us for a prepaid return label.

Are there any fees for returning items?

Exchanges are free. For refunds, a 30% restocking fee will apply, deducted from your refund. This fee covers the costs of processing returns.

What is the process for exchanging an item?

To exchange an item, email us for a prepaid return label. Exchanges are entirely free as long as items are in their original condition.

What if I receive a damaged or defective item?

We guarantee quality. If there’s an issue with your purchase, please contact us within 30 days of receipt for an exchange or refund.

Can I change or cancel my order after it’s placed?

If you need to change or cancel your order, please contact us as soon as possible at support@dontpanicshoes.com. We’ll do our best to accommodate your request if the order hasn’t yet shipped.

How do I contact customer support?