Shipping policy
Shipping Policy
Shipping
Do you offer free shipping?
Yes. Every U.S. order ships free with Standard Shipping. No minimum purchase. No promo codes. No exceptions.
How long will it take to receive my order?
Standard Shipping (free, U.S. only): 5 to 10 business days. Most orders arrive well before the 10-day mark.
Priority Shipping: 3 to 5 business days.
Express Shipping: 1 to 2 business days.
All transit times are business days, Monday through Friday, and begin once your order ships. Processing typically takes 1 to 3 business days before shipment. Certain brands, including Spring Footwear and Paul Parkman, may require additional processing time due to sourcing and preparation — we'll keep you updated if that applies to your order.
Custom and made-to-order items (including select styles from Paul Parkman, Zelli Italia, and Del Toro) are handcrafted and typically delivered within 2 to 4 weeks.
Do you ship internationally?
Yes, we ship worldwide. Free shipping applies to U.S. orders only. International shipping rates and delivery times are calculated at checkout based on your location. Customs fees, duties, and import taxes vary by country and are the responsibility of the buyer. Customs-related delays are outside our control.
If you don't see a shipping option for your country, contact us and we'll work with you to find a solution.
How can I track my order?
You'll receive an email with full tracking details as soon as your order ships. If you only provided a phone number at checkout, you'll receive a text instead. Please allow 24 to 48 hours for tracking to begin showing movement. If you haven't received a tracking email within 5 business days of placing your order, check your spam or promotions folder first, then contact us at support@dontpanicshoes.com and we'll locate your order right away.
My tracking number isn't updating. What should I do?
Carriers sometimes experience scan delays, especially in the first 24 to 48 hours after a tracking number is created. If your tracking has not updated in 5+ business days, contact us with your order number and we will investigate with the carrier on your behalf.
If it has been 15+ business days and you have not received tracking or your item, please contact us with your order number and we will look into it immediately.
Please double-check your shipping address at checkout.
We are unable to redirect packages once they have shipped. We are not responsible for orders delivered to an incorrect address provided by the customer or for packages lost or stolen after delivery.
Orders and Payments
Can I cancel or change my order?
You have 24 hours after placing your order to request a change or cancellation (including shipping address changes). After that window, your order enters processing and may no longer be modifiable. After the 24-hour window, orders will only be cancelled if the item is out of stock on our end.
Contact us as soon as possible at support@dontpanicshoes.com or text (929) 244-3681 with your full name, order number, and the change you need.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Venmo, Apple Pay, Google Pay, CashApp, and installment plans through Shop Pay Installments, Afterpay, and Affirm. We do not accept checks, money orders, or wire transfers.
Can I pay in installments?
Yes. At checkout, you can split your purchase into interest-free installments through Shop Pay Installments, Afterpay, or Affirm. The option will appear automatically at checkout for eligible orders. There's no extra cost to you — just a more flexible way to pay.
Is my payment information secure?
Absolutely. Our store is hosted on Shopify, which uses industry-leading encryption and PCI-compliant payment processing. Your credit card information is encrypted during every transaction and is never stored on our servers.
Can I use a discount code after I already placed my order?
Discount codes must be applied at checkout before completing your purchase. Unfortunately, we are unable to apply codes retroactively to placed orders. Only one discount code can be used per order unless otherwise stated.
Current codes: DP10 (10% off most items), DP15 (15% off when you buy 3+ items), DP20 (20% off when you buy 5+ items).
Our Store
Do you have a physical store?
Yes. Visit us at 168-24 Jamaica Avenue, Jamaica, NY 11432. We've been serving the Queens community for over 30 years. Walk in for personalized fitting, expert sizing advice, and styles you won't always find online. No appointment needed.
Are all online items available in store?
Most items are available for online delivery only, as our online catalog is significantly larger than our in-store inventory. If you'd like to pick up an online order locally, email us after placing your order and we'll do our best to arrange it.
Do you price match?
If you find an identical, in-stock item at a lower price from an authorized U.S. retailer, reach out to us. We'll do our best to work with you — we want you to feel confident that you're getting the best value when you shop with us.
Contact Us
Our team is here for you seven days a week.
Email: support@dontpanicshoes.com
Text: (929) 244-3681
Visit: 168-24 Jamaica Avenue, Jamaica, NY 11432
We respond within 24 to 48 business hours (Monday through Friday, 9 AM to 6 PM EST). Weekend and holiday messages are answered the next business day. When you reach out, you'll always hear back from a real person — not a bot.
Tip: Including your full name and order number helps us find your account and respond faster.