FAQ

🛍️ Frequently Asked Questions

We want your experience at Don’t Panic Shoes to be smooth, simple, and stress-free. Below you’ll find answers to every question customers typically ask — and even the ones they don’t.

🚚 Shipping

Do you offer free shipping?

✅ Yes! We offer free standard shipping on all U.S. orders — $99 or more.

Do you ship internationally?

🌍 Yes. We ship worldwide.
📌 Free shipping applies only to U.S. orders.
📦 International customers are responsible for shipping fees, duties, and taxes at checkout.

How long will it take to get my order?

  • Standard Shipping (U.S.): 2–10 business days

  • Priority Shipping: 3–5 business days

  • Express Shipping: 1–2 business days

  • Spring Footwear Orders: May take slightly longer due to high demand

How long does processing take?

⏳ Please allow 1–3 business days for processing before shipment. Once shipped, you’ll receive a confirmation email with your tracking number.

How can I track my order?

  • A tracking number will be sent to your email as soon as your order ships.

  • ❗ If you don’t receive tracking within 10 business days, email us at support@dontpanicshoes.com.

🛒 Orders & Payments

Can I cancel or change my order?

  • You have 24 hours after purchase to request a cancellation or change.

  • After 24 hours, orders enter processing and can no longer be modified or cancelled.

  • Email support@dontpanicshoes.com or text (929) 244-3681 with your name and order number.

What payment methods do you accept?

We accept:

  • Credit & Debit Cards: Visa, MasterCard, AmEx, Discover

  • Wallets & Apps: PayPal, Venmo, Apple Pay, Google Pay, CashApp

  • Installments: Shop Pay Installments, Afterpay, Affirm

❌ We do not accept checks, money orders, or wire transfers.

👟 Products

Are your products authentic?

✅ 100% guaranteed authentic. Every item is verified and sourced only from trusted manufacturers, brands, and distributors.

Where do you source merchandise?

Our team works directly with factories, brands, and certified distributors to bring you exclusive, high-quality footwear.

What if I’m unsure about my size?

  • Most shoes run true to size unless otherwise stated on the product page.

  • Check our Size Chart for guidance or email support@dontpanicshoes.com for personalized help.

🔄 Returns & Exchanges

What is your return & exchange policy?

  • Returns & exchanges accepted within 30 days of delivery.

  • Items must be unworn, unused, and in original packaging.

  • Excludes final sale items (see below).

  • International buyers: responsible for return shipping costs.

Are there any fees for returns?

  • Exchanges: FREE (U.S. customers only).

  • Refunds: Subject to a 30% restocking fee.

How do I exchange an item?

  1. Use the link in your order confirmation email or log in to your account.

  2. Or email support@dontpanicshoes.com with your order number.

  3. Once your item is received, your exchange will be processed within 5–7 business days.

How long do returns take to process?

Returns are processed within 5–7 business days of us receiving the item. Refunds (minus restocking fee) are applied back to your original payment method.

What if I receive a damaged or defective item?

  • Contact us within 7 days of delivery.

  • We’ll send you a prepaid label and ship out a free replacement or exchange immediately.

Final Sale Items

  • All made-to-order and custom items are final sale.

  • No returns, exchanges, or store credit under any circumstances.

🏬 Additional Policies

Are all items online available in store?

  • Most items are available for online delivery only.

  • Want to pick up locally? Email us after checkout to request pickup options.

📧 Support

We’re here for you 24/7.
📧 Email: support@dontpanicshoes.com
📱 Text: (929) 244-3681
Typical response time: 12–24 hours