Refund Policy

At Don’t Panic Shoes We Believe in 100% Customer Satisfaction.

As such, we accept all returns and exchanges of unworn and unused items in their original condition within 30 days of the original purchase date for a full refund (minus any applicable fees as mentioned below).

Please email us at support@dontpanicshoes.com to initiate a return or exchange, indicating whether you would like a refund, exchange for a different size, or exchange for an item of equal value.

To be eligible for a refund or exchange, the item must be unused and in the exact same condition in which you originally received it, and it must also be in the original packaging.

Once we receive and inspect your returned item, we will notify you by email. If your return or exchange is approved, we will process your refund within 3-7 business days and apply a credit to your original method of payment.

*Please note that a 30% restocking fee will be applied to all returns, which will be deducted from your refund amount. This fee is necessary to cover the costs of handling and processing the return.*

Late or missing refunds:

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. Often times it can take around 3-7 business days to receive your refund depending on the form of payment that you made.
• If you’ve done all of this and you still have not received your refund yet, please contact us at support@dontpanicshoes.com or call us at 929.244.3681