Do you offer free shipping?
✅ Yes!
We offer free standard shipping on all orders within the United States.
How long will it take to receive my order?
🕒 Standard Shipping:
Approximately 2–10 business days within the U.S.
🕒 Spring Footwear Orders:
May take slightly longer due to extended processing.
🚀 Need it faster?
We recommend selecting Priority or Express Shipping at checkout if you have a specific deadline.
How long does it take to process my order?
📦 Order Processing:
Please allow 1–3 business days for your order to be processed before it ships.
Once shipped, you'll receive a tracking number via email.
How can I track my order?
📦 Tracking Your Order:
Once your item has shipped, you will receive a confirmation email with your tracking number and carrier details.
If you haven’t received tracking within 10 business days, please reach out to us at support@dontpanicshoes.com.
Do you ship internationally?
🌎 Yes!
We offer multiple shipping options for international orders.
❗ Note: Free shipping applies only within the United States.
For questions about international shipping, please email us at support@dontpanicshoes.com.
Are your products authentic?
✅ Absolutely.
We guarantee that 100% of our products are authentic, all the time — no exceptions.
Your trust and satisfaction are our highest priorities.
Where do you get your merchandise?
🏷️ Our Sourcing:
Our buyers work tirelessly to source both popular and unique merchandise.
We work directly with manufacturers and trusted suppliers to ensure authenticity and quality.
What payment methods do you accept?
💳 We Accept:
Payments are processed securely through our encrypted checkout system.
❌ We do not accept money orders, cashier's checks, personal checks, or company checks.
What is your return and exchange policy?
🔄 Eligibility:
🔒 Condition Requirements:
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Items must be unworn, unused, and in original packaging.
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Items that do not meet these criteria will not be accepted.
Are there any fees for returning items?
💸 Yes, for refunds only:
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If eligible for a refund, a 30% restocking fee applies.
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Exchanges are FREE as long as the item is unworn and in original condition.
How do I exchange my item?
🔁 How to Exchange:
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You can initiate an exchange directly through our website by locating your order.
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Or, you can email support@dontpanicshoes.com with your full name and order number to request an exchange manually.
Once received, exchanges typically process within 1 week.
How long does it take to process a return once received?
⏳ Return Processing Time:
Once the returned shoes are received, we process all returns within 5–7 business days.
If it has been longer than 7 business days without an update, please email us at support@dontpanicshoes.com for assistance.
What if I receive a damaged or defective item?
🚨 We Guarantee Quality:
If your item arrives damaged or defective:
Can I cancel or change my order after it’s placed?
🛑 Order Changes and Cancellations:
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You have 24 hours after placing your order to request a cancellation or change.
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After 24 hours, the order enters processing and can no longer be canceled or modified.
To request a change or cancellation, email support@dontpanicshoes.com immediately with your order number.
Are all items under $100 final sale?
✔️ YES.
All products priced under $100 are FINAL SALE — meaning:
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No returns.
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No exchanges.
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No exceptions.
We state this clearly throughout our website and checkout process to ensure transparency.
Please double-check your order carefully before completing your purchase.
Why are items under $100 final sale?
🏷️ Final Sale Policy:
To maintain fast-moving inventory and offer unbeatable pricing, all items under $100 are classified as final sale.
This policy ensures efficient operations and continued great deals for all customers.
What if I am unsure about my size?
👟 Sizing Help:
We want you to feel confident before you order.
👉 For more detailed sizing help, please visit our Size Chart here:
Size Chart
Still have questions? Email support@dontpanicshoes.com — we’re happy to assist!
Will I be reminded about the final sale policy before checkout?
🛒 Yes.
During checkout, you will be required to acknowledge that all items under $100 are FINAL SALE by checking a confirmation box.
This protects both you and us and helps avoid any confusion.
How do I contact customer support?
📧 We’re available 24/7!
Email us anytime at support@dontpanicshoes.com.
Typical response time is within 12–24 hours.
